Tim Hortons goes from fat to fire over firing

Published Friday May 9th, 2008
A10

LONDON, Ont. - After being fired for giving away a Timbit to a baby and hastily reinstated when the doughy dilemma hit the media, single mom Nicole Lilliman said Thursday she'll collect her much-needed Tim Hortons paycheque until she can find work elsewhere.

While still anxious to work in a customer service job, the 27-year-old mother of four young children said she fears her career with the iconic Canadian purveyor of coffee and doughnuts has been irreparably harmed - despite a chance to work at a new outlet.

"I will have to leave; I will look for another job," Lilliman said. "I will leave just because nobody's going to like me. It's going to be awkward (going back to work), but I need a cheque in two weeks. I need it, I have to have it."

Lilliman, who said she had aspired to become a supervisor, was fired by what Tim Hortons head office called an overzealous manager after giving away the deep-fried confection - retail value 16 cents - to the infant Tuesday.

The three-year employee, who makes $9.05 an hour and pays $750 a month in rent, was called into a backroom the next day and made to sign termination papers that read "terminated for giving baby product without paying," she said.

"So I signed it because it's true - I did it."

As she left the store in tears, a stranger handed her $40, saying someone had once done him the same favour when he was fired from a job, Lilliman said.

"I left crying, everybody's staring at me. I was so embarrassed," she said. "Then I went home and called the newspaper."

Tim Hortons spokeswoman Rachel Douglas said Thursday the store apparently had a policy against giving away food, but added it wasn't a ground for dismissal and that Lilliman is receiving an apology from head office.

For now, Lilliman will return to work at another Tim Hortons store close to where she was previously employed.

"She has chosen to go to a different location, just down the street, which is owned by the same franchisee in case she was uncomfortable returning to her current store," Douglas said.

No decision has been made regarding taking action against the manager who fired Lilliman, Douglas added.

"It was an unfortunate incident where a manager acted a bit overzealously. The actions of that manager were not appropriate, nor were they grounds for dismissal."

Lilliman, who said she had a strained relationship with her manager before the incident, said she doesn't want to see her former boss fired but is glad to see Tim Hortons making apologies.

"I want them to feel like that. I'm sorry, you just fired a mother of four over a Timbit," she said.

"Everything would have been fine and dandy. I wouldn't have called anyone. Nothing would have happened if they had just been like, 'Nicole, you gave out a Timbit. It's not allowed. Please don't do it again.'"

Lilliman said if she has the urge to give away a Timbit again, she'll pay the 16 cents out of her own purse.

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The people in charge of this particular TH outlet, should be the ones that are hauled on the carpet, not the employee!! That's why I go to Robbins Donuts. Tim's is just getting too big for their britches!!
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Anonymous Reader on 09/05/08, 8:59:37 AM ADT
This is so lame, managers should realize that it's just a timbit, and that if it was a problem he/she should have been told that the timbit would have to be paid for by the employee who gave it away. But what some people don't realize is that there is tons of timbits that fall on the floor by accident and you don't see the bakers getting fired for that? now do you? Here in Atlantic Canada we give free timbits out to dogs who come threw the drive threw with there owners. Now how different is that?? A baby or a dog?? It's Bullshit I think!! and Tim Hortons knows it. They have such a high turn over its a wonder that they can can keep anyone working there.
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Anonymous Reader on 09/05/08, 10:18:12 AM ADT
the manager of that TH outlet should be fired. he has embarasses not just the employee, but tim hortons as well. he has no common sense.
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Anonymous Reader on 09/05/08, 12:31:25 PM ADT
It is very apparent that the supervisor was either very new and didn't know how to handle any type of situation or was on a powertrip. It is true that policies are set in place and that they need to be upheld but firing over .16 timbit given to a baby?!? I hope that after the media coverage some other company looks at this lady and sees what great customer service skills she has and how well she works with the public and hires her, with alot better wages than Tim Hortons. I wouldn't even give them notice when I left... As far as the manager, he/she should take some sensitivity training and learn how to deal with REAL issues as opposed to sending off probably one of the best workers they had!
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Anonymous Reader on 09/05/08, 1:15:17 PM ADT
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